Frequently Asked Questions(FAQ)
7-10 Working Days
1. Paypal 2. Credit Card 3. Western Union 4. Bank Transfer For 3 & 4 Can Contact Us Via Email/WhatsApp.
You Can Use the add to cart system or WhatsApp the SKU number of the products to +62 812 8262 8998
When payment is clear on our bank account invoice will be sent to customer email.
Only available in Bali (Indonesia), sorry for out of Indonesia we cannot do it ,we need full payment then we will dispatch the goods.
Yes for higher Mukhi's we will give discount and for Wholesale orders negotiations are open. Please contact us for more details
We have our own plantation, Our company sell only Indonesia - Java Rudraksha and to be honest in Indonesia nobody knows what is rudraksha and competitors are less not like in India or Nepal where people will make fake Rudraksha, because they know the value of it ,adding the lines and so on in order to make profit. In our opinion to make fake Rudraksha here in Indonesia is far more expensive than growing it. So we try our best to sell our Rudraksha below the market price lower than other websites ,we are not naif we need to make money also ,but as long as a little profit are there we sell it.
As per the x-ray test to define the Mukhi we cannot provide (Very Sorry) because here in Indonesia we don't have an organization like in India RUDRAKSHA & GEMS LAB TEST,so customers have to really count the lines manually as we cannot guarantee if the lines overlap. That is why we have provided a HIGH RESOLUTION picture in order customers can zoom & count ,and our team has also count it properly again and again and we are sure we have not make a mistake counting for every Mukhi (face) Rudraksha publish on our web. We really hope Customers can trust us ,as we are here for a long term business not just Hit & Run.
WE DO NOT earn anything from the shipping charges. Therefore, we are UNABLE to provide further discounts on shipping charges. Our rates are competitive and made more affordable because they are partially subsidized by us. The actual rates provided by the couriers are more expensive.
We ship by air from Indonesia via reliable international courier services such as DHL.
Custom duties, taxes, storage fees, special clearance fees and any other additional charges are NOT part of SHIPPING COST paid to us. They are separately imposed during custom clearance at destination.
Custom policies vary widely from country to country; you should contact your local customs office for further information. Under normal circumstances, shipments for items meant for "personal use" to USA, Singapore, Malaysia and Australia may not be imposed with custom duties for certain amounts. But there is no guarantee to this claim because it is subjected to your custom's discretion and policy which is out of our control.
We have received feedback from our customers that they were dutied and taxed in destinations like India & Europe. Different countries have varied customs policies, therefore you may be subjected to shipment delays once your package is witheld for customs check. Your purchase will consider you as the importer of the item into your country and any form of import duties and taxes will be paid by customer. Please comply with all regulations of the country in which you receive your goods.
There will be brokers to clear custom taxes and import duties on your behalf, and it is therefore your responsibility to complete payment to our international courier service provider when you are being approached. At certain destinations, the clock starts to click on storage fees once the shipment arrives at custom office. Therefore any delay in custom clearance will subject you to more payment.
Also please be informed that declaring a parcel as "gift" does not prevent custom officers from imposing the duty. Therefore, for those who intend to have the parcel directly shipped to a friend or relative as a gift, it is your own responsibility to obtain agreement from the consignee to pay the duties. Please do not give them surprises!
For instances whereby a shipment has been made and duties already being imposed at destination, you CANNOT reject and return the parcel back to Our Company Such instructions will not mean you do not have to pay for the duties and taxes. Our company is not responsible to bear any cost involved for returning the parcel nor any taxes by destination customs that had already incurred. You will still be charged accordingly in the event that such acts are unreasonably triggered and instructed by consignee.